Returns & Delivery Policy

1. Platform status

Individual Entrepreneur Andrii Tarasenko, EDRPOU 2780309490, 03150, Ukraine, Kyiv, Velyka Vasylkivska St 56, of. 18 (the "Platform", "We"). This Policy governs delivery and return terms for goods purchased via silverfinance.org.ua.

The Platform acts as an intermediary (operator of an online marketplace) and provides the technical means to list lots and run auctions/sales. The actual sellers of the goods are third parties (the "Sellers").

The purchase agreement is concluded between the Buyer and the relevant Seller. The Platform is not a party to the purchase agreement, except where the Platform itself sells the goods (in which case the Seller is Individual Entrepreneur Andrii Tarasenko).

The Platform facilitates interaction between the Buyer and the Seller, including arranging delivery and handling return requests.

2. Delivery

Delivery is carried out within Ukraine by the "Nova Poshta" carrier — to a branch, parcel locker, or to an address (subject to the carrier's available options).

Delivery cost is calculated according to Nova Poshta tariffs at the time of dispatch and, unless otherwise stated in the lot terms, is paid by the Buyer.

The dispatch time after order confirmation and payment is set by the Seller and stated in the lot card or agreed separately. Delivery time depends on the carrier's schedule.

On receipt, the Buyer is advised to check the integrity of the packaging and the contents. For certain categories of goods the carrier's inspection service is available — where offered, the Buyer may use it.

The risk of accidental loss or damage passes to the Buyer upon handover of the goods to the carrier, unless otherwise provided by the terms of the specific transaction.

3. Returns & exchange

A return is possible only in the case of a defect (improper quality) or where the goods do not match the lot description.

Goods of proper quality (functional and matching the description) are not returnable. This is due to the nature of the goods — precious-metal items and individually identified/auction lots, whose exchange and return are restricted by law.

A mismatch means a material discrepancy between the actual characteristics of the goods and the lot's description, photos, and stated parameters (weight, fineness, condition, completeness, etc.).

A return request is submitted within a reasonable time from receipt, including: the order/lot number; photos of the goods and packaging; a description of the defect or mismatch.

Contact for requests: +38 099 317 7636 (incl. WhatsApp). The Platform forwards the request to the Seller and assists with its review.

Once the request is confirmed as valid, the goods are returned to the Seller in the manner agreed by the parties, complete, with no signs of use beyond what is necessary for inspection, with factory seals/tags preserved (if any).

For a confirmed defect or mismatch, the Buyer is refunded the cost of the goods and, where required by law, delivery costs. The timing and method of refund are agreed with the Seller/Platform and made within the periods provided by the laws of Ukraine.

A return may be refused if the defect arose from the Buyer's breach of operation, storage, or transport rules after receipt, or if the claimed defect is a feature of the goods expressly stated in the lot description.

4. Consumer rights

This Policy does not limit the Buyer's rights guaranteed by the Law of Ukraine "On Protection of Consumer Rights" and other applicable laws. In case of conflict, the law prevails.

5. Final provisions

The Platform may amend this Policy; the current version is published at silverfinance.org.ua.

For any delivery or return matters, contact: +38 099 317 7636 (WhatsApp), Individual Entrepreneur Andrii Tarasenko, 03150, Kyiv, Velyka Vasylkivska St 56, of. 18.